ONLINE PAYMENT ON SRI BALAJI ACTION MEDICAL INSTITUTEWEBSITES OR MOBILE APPLICATIONS

1. The Website and mobile Apps provide you the ability to pay online through a third-party payment gateway for some of the services available on the Website or App.
2. If you choose to pay online, you may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway.

Sri Balaji Action Medical Institute shall not be liable:

• if any transaction does not fructify or may not be completed or
• for any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations, or
• in respect of any loss or damage arising directly or indirectly out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

CANCELLATION AND REFUND POLICY

Cancellation and refund policy is only applicable to online payments made through mobile app and / or website for booking Teleconsulting.

• In case cancellation is requested by end user before consultation or cancellation is initiated by hospital due to unavailability of Doctor, 100% of consultation fee will be refunded to end user.
• If excess payment is made or partial services are availed, remaining balance payment will be refunded on request.
• For IPD patients, on bill finalization, if refund amount is upto INR 10,000.00 (Ten Thousand), it can be refunded in cash.
• If refund amount is more than INR 10,000.00 (Ten Thousand), it will be refunded through Account Payee cheque only.
• Refund will be made to the same person from whom payment has been received or patient account or her/his next of kin as the case may be.
• Any conversion charges due to currency conversion or bank charges on payment in foreign account will be borne by patient.

PROCESS FOR REFUND

1. Person needs to make a request for refund to Tele - coordinator, E mail id: sbamicollection@actionhospital.com, Contact Number: 9289114738 or Billing Department. Payment will be refunded in Bank Account for teleconsultation.
2. Tele coordinator / Billing department needs the following information to initiate the refund process:
   • Patient Name
   • CR Number
   • Name of the Consultant
   • Date of Telemedicine Consultation and Telemedicine Receipt
   • Beneficiary Name and Address with ID proof.
   • Beneficiary Bank Details
     • Bank Name
     • Bank Address
     • Account Holder Name
     • Account Number
     • IFSC code / Swift Code / IBAN code

For international payment, following additional information is required:

• Citizenship Number
• Phone Number

Amount will be refunded within 7 to 10 working days.